Frequently Asked Questions (FAQs)

Shipping and Delivery

Find answers to common questions about shipping and delivery.

Delivery times vary based on your location and the specific item ordered. Here are the typical timeframes:

  • USA: 2–5 business days
  • Europe (Germany, France, Spain, etc.): 2–6 business days
  • United Kingdom: 2–6 business days
  • Canada & EFTA Countries: 2–15 business days
  • Australia & New Zealand: 3–10 business days
  • Rest of the World: 10–30 business days

Yes, we ship to most countries worldwide. Shipping costs and delivery times vary by location.

Once your order ships, you'll receive a tracking number via email that you can use to monitor your delivery.

If your tracking shows "Delivered" but you cannot locate the package, please check with neighbors or your local post office first. If the package is still missing after 3 business days, contact us and we will help you open a formal inquiry with the carrier.

To ensure you receive your items as quickly as possible, we occasionally ship products from different fulfillment centers. If your order contains multiple items, they may arrive in separate packages at slightly different times.

Order and Production

Find answers to common questions about the order and production process.

Every item you order is custom-printed specifically for you. Once you place an order, our fulfillment team receives the request, selects the garment, and begins the printing process. This "made-to-order" approach allows us to offer a wider variety of designs while reducing waste!

Because our production process begins almost immediately after an order is placed, we can only accommodate changes or cancellations within 2 hours of purchase. After this window, the item has likely moved into the printing phase, and we are unable to stop the process or modify the order. Please double-check your size and shipping address before checking out.

You will receive a confirmation email immediately after purchase. Once your order has been printed and shipped, a second email will be sent containing your tracking link. You can use this link to monitor your package's journey in real-time. Please allow 24–48 hours for the tracking information to update once you receive the notification.

Since our items are made-to-order, we highly recommend reviewing the Size Guide available on each product page before making a purchase.

Most of our garments are standard unisex fits. If you prefer a more relaxed or oversized fit, we suggest sizing up.

Please note that because each piece is custom-printed for you, we cannot offer exchanges for incorrect sizing.

While we work closely with our print providers to ensure all colors and sizes are available, occasionally a specific garment may be on a temporary backorder. If this happens, we will notify you immediately via email. You will have the option to wait for the restock, swap the item for a different color/design, or receive a full refund for that portion of your order.

Returns and Refunds

Find answers to common questions about returns and refunds.

We offer a 14-day return policy on damaged or defected items in their original packaging.

Under the EU Consumer Rights Directive, the standard 14-day right of withdrawal does not apply to goods made to the consumer’s specifications or clearly personalized. Because every item in our store is custom-printed to order, we do not accept returns or exchanges for:

  • Incorrect size selection.
  • Change of mind or "buyer’s remorse."
  • Incorrect shipping address provided at checkout.

We strongly encourage you to consult the Size Guide on the product page and double-check your order details before completing your purchase.

Your satisfaction is our priority. If your item arrives with a manufacturing defect, print error, or physical damage, we will resolve the issue at no additional cost to you.

How to report an issue:

  • Contact us at getmeoutofmamasbasement@gmail.com within 14 days of delivery.
  • Include your Order Number and a clear photo showing the defect or damage.

Once verified, we will arrange for a free replacement or a full refund to your original payment method.

If we send you an item that is a different size or color than what you ordered, please let us know immediately. We will ship the correct item to you as soon as possible once the error is confirmed.

While we will try our best to liaise with the carrier to find the missing package, we are not responsible for packages once they are marked as "Delivered" by the carrier. If your tracking information shows "Delivered" but you have not received it, please contact the local carrier directly to file a claim.

If a refund is approved, it will be processed automatically to your original payment method. Please note that it may take 5–10 business days for your bank or credit card company to post the refund to your account.